Unless noted otherwise lachinatausa.com usually ships all items within 72 hours of receiving your order. The majority of our orders are shipped via USPS and UPS Ground Services.

That means that in-stock items should arrive on your doorstep within four to eight business days after receipt of your order. This allows the time it takes for us to hand craft your order, and ship it from our warehouse via Standard Ground 4-6 business day or Priority Mail delivery service. Weekends and holidays are not business days and cannot be used to estimate the arrival date. Ground shipping is NOT guaranteed for a certain date, therefore, there will be no refunds for early or late arrivals. We are not responsible for any delivery delays due to third parties or carriers.

If you need to receive your order before the regular delivery term or want to add "Signature Confirmation", please email us at info@medineterranean.com. We will offer you a custom solution.

Depending on the value and nature of the items, orders over $60 may be shipped using the Signature Confirmation Service in order to protect our customers, meaning someone will need to sign for it in, rather than the package being left at your door. We will notify you, if applicable.

We reserve the right to make changes to the shipping fees at any time. In the event an adjustment is necessary, you will be contacted for approval prior to shipping the package or making any changes.

Shipping costs are free for all orders to the United States, including Hawaii, Alaska and Puerto Rico.

Address Issues, Missed/Refused Deliveries, Other Delivery Issues

We ship your order to the address that you provide us. It is the customer's responsibility to specify both correct and complete information. Should the address be incomplete or incorrect, your shipment may be delayed, and you will be responsible for all shipping charges. The determination of the delivery driver as to the deliverability of a package shall be final. We will not have any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided.

It is also the customer's responsibility to make himself available to receive a shipment. Failure to do so may cause a delay in the shipment, and you will be responsible for all shipping charges if returned to us.

In the event that you do not receive a shipment, you must notify us within five (5) days of the scheduled delivery. Failure to do so compromises our ability to locate the missing package, and as a result claims for a lost package reported after this period will not be honored.
We will not be responsible for any lost package marked as "delivered" by the carrier. However, we will investigate the issue and do our best to locate your package. If this happens, we will open a claim with the carrier and issue a refund only if the carrier grants the claim. This claim process usually takes around 3 weeks.